FAQs

How do I place an order?

Step 1, Choosing your items

You will browse items from Cassiopeia Canada’s large selection of apparel. Once you find an item you like you must select the size you want. After you made your choice add the items to your shopping bag. Once you've finished shopping you have to click the shopping cart icon at the top right of the page.

Step 2, Validate your bag

Review the items you chose. You can edit your choices by either changing the size, add more quantity or you can remove the item all together. Once you finished looking over your items you have to agree to the terms and conditions by clicking on the checkbox, then click checkout.

Step 3, Checkout

Here you will some basic information about yourself like name, phone, email, address, etc.

Step 4, Shipping

Choose your shipping method. You can ship to a specific address or a Canada Post office.
At this time, we are unable to offer in-store pick-up for online purchases or the option to reserve items at your closest store. Thank you for your understanding.

Step 5, Billing

Choose your method of payment. You can place your order using Visa, MasterCard, American Express and PayPal. Please note, for PayPal you will be redirected to their login page so you can input your information. Once that is complete you will be brought back to your checkout page.

Step 6, Review

You will review the items you chose, your shipment method and your billing method. Once you're satisfied you can place the order. A confirmation email will be sent to you shortly after the order is placed.

How do I use a Coupon Code?
You can enter the coupon after clicking on the shopping cart icon on the top right of the screen. Next, simply click the coupon icon and type in your coupon code.

What are the estimated shipping costs and sales tax in my shopping bag?
Cassiopeia offers free shipping across Canada on all items listed on the website. To get an exact sales tax, you must proceed to checkout, select a shipping method and provide your shipping address.